Role
Lead Product Designer
Duration
24 months
Team
- 5 Product Managers
- 2 Product Owners
- 1 UX Researcher
- 1 Lead Architect
- 1 Program Managers
- 7 UX/UI Designers
- 7 Developers
Global Developer Portal
Provide a seamless, intuitive, and comprehensive experience for developers integrating with payment solutions.
Hardgated home page
Before
After
Approach
- Conducted workflow analysis and stakeholder interviews to map pain points.
- Conducted a competitive analysis
- Collaborated with the product team to align design with user flows and portal experience
- Created persona and journey maps
- Built Low-fidelity and High-fidelity wireframes
- Presented design recommendations and prototypes to senior leadership for alignment
- Built prototypes for user testing
Fiches user persona
User flow développeur
Recommendations design
Prototyping
Unique features
- Streamlined sign-up for low friction registration and personalized dashboard
- Up-to-date, and accessible documentation and resources powered by CMS
- KYB (Know Your Business) process to reduce security risks
- Ability to order a development terminal to perform real-time app testing
- Sign and publish a payment/business app in the public store
Outcomes
Paytech event 2026 (Vienne)
- Successfully launched MVP in September 2025
- Project showcased during Paytech 2026 (Vienna)
- Unified and simplified the developer journey that was previously was lengthy and fragmented
- Enabled the relocation of content that was spread over different portals
- Minimize support by providing self-service tools
Design work
Sign up (self-onboarding)
API documentation page
Search functionnality
Development terminals (order)
Application details page
